Basic Custom Calling Features

*These features are included at no extra charge

Caller ID | Caller ID on Call Waiting | Call Forwarding | Calling Number Delivery Blocking – Per Call | Call Waiting | Revertive Call | Speed Calling 8 | Three-Way Calling | Telemarketing Call Screening

When you receive a call, the telephone number calling you and the name associated with that number in telephone company records will automatically appear on your display screen. If you choose to answer the call, the name and the number remains on the screen until you or the caller hang up.

*For Calling Number/Name ID to work, all telephone companies and carrier networks used on a call must be able to understand Calling Number/Name ID technology.

Caller ID Spoofing – Be Aware!

Caller ID service is susceptible to fraud known as Caller ID “spoofing.” Disreputable persons can deliberately falsify the Caller ID number to disguise the identity of the caller. Congress is currently considering new laws to take action against spoofers.

More information is available at the FCC website.

USING CALLER ID

•  When you receive a call, wait until your telephone completes the first ringing signal.
•  The telephone number calling you–and the name associated with that number in telephone company records–will automatically appear on your display screen.

This feature allows the customer with call waiting to receive name and/or number information on a call that is waiting. The customer must have the appropriate equipment.

*available in limited areas

USING CALLER ID ON CALL WAITING

•  When you are on a call and receive another call, the second call will identify after your telephone completes one ringing signal.
•  The telephone number calling you – and the name associated with that number in telephone company records – will automatically appear on your display screen.

Call forwarding allows you to transfer your incoming calls automatically to any other telephone. If you forward your calls to a distant telephone where a long distance charge applies, you will be billed the charges.

To forward your calls

1.  Lift the handset and listen for the dial tone
2.  Press *72
3.  Again, listen for the dial tone
4.  Dial the number where you wish your calls to be forwarded (Speed calling codes may be used if you also have this feature)
5.  When someone answers at the forwarded number, your Call Forwarding feature is now in effect.

Note:

•  If there is no answer, or if the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding feature is now activated.
•  If you wish to change the number your calls are being transferred to, just deactivate Call Forwarding (see below) and then follow the steps above for Call Forwarding.

To Deactivate Call Forwarding

1. Lift the handset and listen for the dial tone
2. Dial *73
3. Listen for two beeps. Call Forwarding is now deactivated and calls will ring on your phone.

This feature allows you to prevent your  number from displaying on someone’s phone on a per call basis.

TO USE CALLING NUMBER DELIVERY BLOCKING

1.  Pick up your handset and listen for the dial tone
2.  Press *67 from a touchtone phone, or dial 1167 from a rotary phone. You’ll receive a new dial tone.
3.  Dial the number you’re calling
4.  The person you’ve called will receive a “P” or “Private” on his/her phone display.

Note:

• You must complete Steps 1-3 each time you want your number blocked from appearing on someone’s phone display
• Per call blocking does not block delivery of E911 information, 711, or 800 numbers.

Call Waiting allows you to receive a second call when you’re on the phone with someone else. If someone tries to call you when you are using your telephone, you will hear a short tone. The party calling will hear the usual ringing signal.

•  A beep tone tells you another call is waiting. Only you can hear this tone.
•  Another reminder will be heard 10 seconds later if the waiting call remains unanswered.
•  The second caller hears only the normal ringing tone.

To Answer the Second Call

1. Depress the switchhook for about one second to place your first call on hold. On a feature phone, the link or flash button should be used.
2. You will automatically be connected to the second caller.
3. The link or flash button may be used on some phones.

To Alternate Between Calls

1. Depress the switchhook for about one second to alternate between calls.
2. Each conversation is private and cannot be heard by the other caller.

To End Either Call

1. Simply hang up
2. Your telephone will ring, and when you answer it, you will be connected to the other caller.

When you have one call that you don’t want interrupted, you can prevent a second call from breaking into your line, and the caller will receive a busy signal. To cancel call waiting, you simply have to dial an access code.

To Cancel Call Waiting Before Calling

1. Lift the handset and listen for the dial tone.
2. Press the deactivation code *70 and listen for a special dial tone.
3. Dial the number you wish to call. When you disconnect your call, Call Waiting is automatically reactivated.

To Cancel Call Waiting During a Call

1. Place your current call on hold by depressing the switchhook for one second. On a feature phone, the link or flash button should be used.
2. Listen for the dial tone, then press *70
3. Listen for a special dial tone, then depress the switchhook for one second and return to your call.
4. When you disconnect your call, Call Waiting is automatically reactivated.

Revertive Call enables you to call another telephone connected to your telephone line.

TO USE THE REVERTIVE CALL FEATURE

1. Dial your own number and hang up your receiver.
2. All extensions on your line will ring.
3. The first receiver to be lifted stops the ring and conversation can begin.

Note:

•  Voice mail will answer the call if your service includes Call Forward if busy feature.

With Speed Calling 8, you can use a one-digit code to call eight numbers of your choice, including local and long distance numbers.

To Enter or Change Your Speed Calling 8 List

1. Lift the handset and listen for the dial tone.
2. Press *74
3. Listen for the stutter dial tone
4. Press or dial one of the 8 one-digit speed numbers (2 through 9)
5. Dial the number you wish to speed call (for long distance entries, make sure to include the “1” and the area code)
6. Press the # button
7. Listen for two beeps, which indicate your number has been entered

To Use Your Speed Calling Feature

1. Lift the handset and listen for the dial tone.
2. Press or call the appropriate one-digit speed number (2 through 9)
3. Press the # button or wait four seconds
4. Your call will be automatically dialed

To Replace A Number On Your Speed Calling List

1. Lift the handset and listen for the dial tone.
2. Press *74
3. Listen for the dial tone
4. Press or dial the one-digit speed number you wish to replace
5. Press #
6. Hang up the receiver and the speed call number will be replaced

With this service, you can talk with people at two different phone numbers at the same time.

To Add A Third Person To Your Call

1. Depress the switchhook for about one second. This will place the first call on hold.
2. Listen for the dial tone, then dial the third person (speed calling codes may be used if you have this feature)
3. When the third person answers, you may talk privately with this person before you make the call three-way
4. To make the call three-way, depress the witchhook for about one second to add the person on hold. Your three-way call is now underway

Note:

•  If for some reason the call to the third person is not completed or you decide not to add the third person to the call, depress the switchhook twice to resume your conversation with the person on hold.
•  The link or flash button may be used on some phones.

To Disconnect The Third Person

1. Press the switchhook for about one second
2. You will now have only the original party on the line OR if either of the other two people hang up, you can continue to talk to the one remaining.

To Disconnect Completely

1. Simply hang up.

Access Your Telemarketer Call Screening Service

1. Access your telemarketer call screening service by dialing *95 from your phone. (Your phone must have had at least one recent incoming call to access *95).
2. From the Main Menu, you can access the following features
   •  Press 0 – Add the last caller to your Blocked Caller List
   •  Press 1 – Add a number to your Blocked Caller List
   •  Press 2 – Remove a number from your Blocked Caller List
   •  Press 3 – Remove all numbers from your Blocked Caller List
   •  Press 4 – Add a number to your Known Caller List
   •  Press 6 – Turn the service On
   •  Press 7 – Turn the service Off
   •  Press 8 – Block calls from Private callers
   •  Press 9 – Allow calls from Private callers

Manually Add Numbers to Your Known Caller List

You can manually add numbers to your Known Caller List to prevent specific callers from hearing the telemarketer call screening announcement.

1. Access your Telemarketer Call Screening service by dialing *95 from your phone
2. From the Main Menu, select option 4 to add a number to your Known Caller List. Follow the prompts.

Add Numbers to Your Blocked Caller List

If someone calls you, and you do not want them to be able to call you again, you can add their number to the Blocked Caller List.

1. Immediately after you hang up with the caller, dial *96. The number of the last caller will be added to your Blocked Caller List.

OR

1. To manually add the number to your Blocked Caller List, access your Telemarketer Call Screening service by dialing *95 from your phone.
2. From the Main Menu, select option 1 to add a number to your Blocked Caller List. Follow the prompts.

Remove a Number from Your Blocked Caller List

If you decide that calls should no longer be blocked from a specific number, you can remove a number from your Blocked Caller List.

1. Access your Telemarketer Call Screening service by dialing *95 from your phone.
2. From the Main Menu, select option 2 to remove a number from your Blocked Caller List. Follow the prompts to finish.