Legal

WCTA Policies & Terms of Use

Effective Date:  This Privacy Policy (“Policy”) was last updated on October 25, 2018, and such updates are effective immediately. If you have any questions concerning this Privacy Policy, please contact us using the contact information at the end of this Policy.
Important Notice:  This Policy applies to voice, video and data communications services provided by Winnebago Cooperative Telecom Association (together with any subsidiaries or affiliates providing your communications services, “we,” “us,” or the “Company”). This Policy explains how the Company collects, uses, and discloses information about our subscribers when they subscribe to, access, or use our communications services. Some of the information we may collect is “personally identifiable information” and/or “customer proprietary network information,” each as defined by applicable Federal law. Our use or sharing of such information is governed by applicable Federal law (as described herein) and this Policy.  Your use of any Company services constitutes your acceptance of this Policy.
This Policy does not apply to the areas of the Company’s websites that are accessible to the general public, which are governed by the Company’s website privacy policy (available via the applicable website). The Company is not responsible for information, content, applications or services provided by others. Before you access, use, link to or download a service or application on your computer or wireless device, you should review the associated terms of service and privacy policy. Personal information you submit in those contexts may be read, collected or used by the service or application provider and others associated with these forums in a manner different from that described here.
This Policy applies across our family of companies and, except as otherwise specified herein, applies to all of the communications services we provide. This Policy explains our practices in the following areas:
1. Our Responsibilities and Your Rights under Federal Law
2. Information We Collect and How We Collect and Use It
3. How We Share Your Information
4. How to Limit the Sharing and Use of Your Information
5. How Long We Keep Your Information
6. How We Protect Your Information
7. How You May Access and Correct Your Information
8. Changes to This Policy
9. Violations of This Policy or Your Rights
10. Availability of This Policy
11. How You May Contact Us
1. Our Responsibilities and Your Rights Under Federal Law
When you communicate with us, we collect information from you that we use to deliver, provide, confirm, change, bill, monitor, maintain and repair your services and service-related devices.  Some of this information may be “personally identifiable information” or “customer proprietary network information” (“CPNI”) as defined by Federal law.
Section 631 of the federal Cable Communications Policy Act of 1984, as amended (the “Cable Act”) provides special privacy protections for personally identifiable information we may collect about our cable and multichannel video service subscribers. For these purposes, personally identifiable information is information that identifies a particular person or persons, it does not include aggregate data that does not identify a particular person or persons.
If you subscribe to our multichannel video programming services, you have a right to know:
– the nature of any personally identifiable information we may collect and the ways we may use this information;
– under what circumstances and to what parties we may disclose personally identifiable information;
– how long we will maintain personally identifiable information;
– the times and places where you may access your personally identifiable information; and
– your rights under the Cable Act concerning personally identifiable information.
Section 702 of the federal Telecommunications Act of 1996, as amended (the “Telecommunications Act”) provides special privacy protections for CPNI we may collect about our telecommunications and Voice over Internet Protocol (VoIP) service subscribers. CPNI generally includes information about the quantity, technical configuration, type destination, location and amount of your use of voice services and information contained on your bill concerning the type of voice services and features you subscribe to or receive. If you subscribe to our voice services, you have the right, and the Company has a duty, to protect the confidentiality of CPNI.
As required by the Cable Act and the Telecommunications Act, this Policy describes: what personally identifiable information or CPNI we collect and how we collect it; how we use or share that personally identifiable information or CPNI; how long we keep your personally identifiable information and/or CPNI; how we protect such information in our possession; and your rights and remedies if we violate this Policy or applicable Federal or State law.
In the event we determine there are any conflicts between this Policy and applicable Federal law (for example, the Cable Act or Telecommunications Act), we will comply with the applicable Federal law. In addition to Federal law, we will also comply with any applicable State law.
2. Information We Collect and How We Collect and Use It
Information Collected When You Communicate with Us
When you communicate with us, we collect information from you that we use to deliver, provide, confirm, change, bill, monitor, maintain and repair your services and service-related devices. This information is also used to resolve issues with your order, with our products and services, or with your account. The information we collect may include your name, addresses, and other contact information; the reason for the contact; and your Social Security Number and payment information. We use this information to establish and maintain your customer account and billing records (including establishing credit), provide services to you, authenticate you (i.e., confirming your identify in connection with service or before sharing sensitive personal or account information), and contact you about services that we offer.
When you contact us or we contact you with calls, email, or through a feature on our websites or in our applications, we may monitor or record that communication or keep a record of the transaction to help us train employees and provide high-quality customer service.
Information Collected When You Use Our Products and Services
We collect information about your use of our products, services and sites. Information such as call records, websites visited, wireless location, application and feature usage, network traffic data, product and device-specific information, service options you choose, mobile and device numbers, video streaming and video packages and usage, movie rental and purchase data, and other similar information may be used for billing purposes, to deliver and maintain products and services, or to help you with service-related issues or questions. In addition, subject to any legal restrictions that may apply, this information may be used for other purposes such as providing you with information about service enhancements, determining your eligibility for new services or service packages, and marketing to you based on your use of services. This information may also be used to: (a) manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; and (b) subject to consent practices described in this policy, help us improve our services, research and develop new services, and offer promotions and other services.
If you subscribe to our high speed data services, we may automatically measure and monitor network performance and the performance of your Internet connection to improve your, or our, service levels and products. If you contact us for service support, we also may access information about your computer, wireless device or other device settings to provide customized technical support or to install specific applications or services that you use or that are necessary to the applications or services you use.
Information Provided to Us by Third Parties
When you apply for or purchase service from us, we may obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions.
Information Collected on Our Websites
When you establish an online account with us, we maintain information about your user identification and password. This information is used to identify you when you sign in to your account.
Information You Provide
When you contact us online or by other means for information about services, we will respond to your request and may use the information you supply us to provide you with additional information about service offerings either at that time or in the future. Information you provide on our websites about your preferred location and other preferences may be used to provide you with more relevant service recommendations, services and special offers.
We may also collect information from you when you agree to participate in surveys or provide other feedback to us regarding our services, when you register to receive newsletters or similar updates, or when you apply for a job with the Company. We use this information only for the purpose for which you provide it.
We may send you emails that communicate information about your account or about services, marketing offers, or promotions that may be of interest to you. When you open an email or click on links within these emails, we may collect and retain information to provide you with future communications that may be more interesting to you. Please note that we will not ask you to send us, via email, sensitive personal or account information.
3. How We Share Your Information
Information Shared Within Our Family of Companies
We share customer information within our family of companies for operational purposes. We also share certain types of customer information within our family of companies for our own marketing purposes unless you advise us not to share. Sharing this information allows us to provide you with the latest information about our products and services and to offer you our latest promotions.
Specific laws govern our sharing and use of CPNI. Our voice customers receive a privacy notice regarding CPNI when they first contract for or order service and every two years thereafter. For more information, please read our applicable CPNI notices. You may choose to opt out of the sharing of your CPNI within our family of companies for certain marketing purposes as described below.
When you are speaking with a customer service representative, we may ask your permission to review your records, including your CPNI, to provide you with information about the full array of services provided by our family of companies.
Information Shared With Third Parties
Except as explained in this Policy, we do not sell, license or share information that individually identifies our customers, people using our networks, or website visitors with others outside our family of companies.
We may use vendors and partners for a variety of business purposes such as to help us offer, provide, repair and bill for services we deliver to you. We share information with those vendors and partners to the extent reasonably necessary for them to perform work on our behalf. For example, we may provide your credit card information and billing address to our payment processing company solely for the purpose of processing payment for a transaction you have requested. We require that these vendors and partners protect the customer information we may provide to them and limit their use of our customer data to the purposes for which it was provided. We do not permit these types of vendors and partners to use this information for their own marketing purposes.
We provide the names, addresses and telephone numbers of wireline telephone subscribers to directory publishers and directory assistance services unless a non-published or non-listed phone number has been requested.
Unless otherwise restricted or prohibited by the Cable Act or Telecommunications Act, we may disclose information that individually identifies our customers or identifies customer devices to third parties in certain circumstances, such as:
– to comply with valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law;
– in cases involving danger of death or serious physical injury to any person or other emergencies;
– to protect our rights or property, or the safety of our customers or employees;
– to protect against fraudulent, malicious, abusive, unauthorized or unlawful use of or subscription to our services and to protect our network, services, devices and users from such use;
– to advance or defend against complaints or legal claims in court, administrative proceedings and elsewhere;
– to credit bureaus or collection agencies for reporting purposes or to obtain payment for Company-billed services;
– to a third-party that you have authorized to verify your account information;
– to outside auditors;
– to the FCC, Iowa Utilities Board other federal, state, local or other governmental or quasi- governmental authority with jurisdiction over any Service; or
– with your consent.
If we enter into a merger, acquisition or sale of all or a portion of our assets or business, customer information will also be transferred as part of or in connection with the transaction.
4. How to Limit the Sharing and Use of Your Information
You have choices about how we share and use information.
Customer Proprietary Network Information (CPNI)
Under the Telecommunications Act, you may choose whether to allow us to share your CPNI within our family of companies for certain marketing purposes. You may choose to opt out of the sharing of your CPNI within our family of companies for these marketing purposes by following the instructions on our CPNI notices.
Telemarketing
Federal “Do Not Call” laws allow you to place residential wireline and wireless phone numbers on the National Do Not Call Registry to prevent telemarketing calls to those numbers. If you would like to add your numbers to this list, you may do so by visiting www.donotcall.gov.  You should be aware that even if you add your number(s) to the federal or a state Do Not Call list, most telemarketing laws allow companies to contact their own customers. It is the Company’s practice not to engage in telemarketing to our own customers. In order to keep you informed concerning our services and your account, we may use an automatic telephone dialing system, artificial or prerecorded voice, text message, or other form of written or audible communication to your designated contact number(s). For example, these informational contacts may include reminders of payment due dates, maintenance alerts and service cutovers.
Marketing Email, Text Messages, Postal Mail and Door-to-Door Calls
Marketing emails you receive from the Company include an unsubscribe instruction (usually found at the bottom of the email) that you may use to opt out of receiving future marketing-related emails. You may also opt out of receiving marketing related emails from the Company by contacting a customer service representative at 800-592-6105.
You may opt out of receiving marketing-related postal mailings or prevent text message marketing from the Company by calling a customer service representative at 800-592-6105.  Please note that the Company may use bulk mail service for some marketing mailings. These services deliver offers to all homes in a neighborhood or zip code. This type of mailing will continue even if you opt-out of receiving marketing-related postal mailings from the Company.
5. How Long We Keep Your Information
Under our practices and policies, sensitive records are retained only as long as reasonably necessary for business or legal purposes. We will maintain personally identifiable information about you no longer than necessary for the purpose for which it was collected. This means we may also maintain this information for a period of time after you are no longer a subscriber if it is necessary for business or legal purposes. We will destroy the information if we have no pending requests, orders or court orders for access to this information, after we determine that it is no longer necessary for the purposes for which it was collected and in compliance with any applicable federal, state or local laws or requirements.
6. How Long We Protect Your Information
The Company has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we collect or store, including Social Security Numbers. Employees are trained on the importance of protecting privacy and on the proper access to, use and disclosure of customer information. Under our practices and policies, access to sensitive personally identifiable information is authorized only for those who have a business need for such access, and sensitive records are retained only as long as reasonably necessary for business or legal purposes. Although we work hard to protect personal information that we collect and store, no program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. The Company maintains security and incident response plans to handle incidents involving unauthorized access to private information we collect or store.
7. How You May Access and Correct Your Information
We strive to keep our customer records as accurate as possible. You may have the right to correct, update, delete, or request access to customer or account information by calling a customer service representative at 800-592-6105 or by emailing [email protected]. We will need to verify your identity before implementing your request. We may need to retain certain information for recordkeeping purposes, as required under applicable legal obligations and upon deletion, some of your information may remain in our systems and records of archives, in compliance with applicable law.
8. Changes to This Policy
We may revise and update this Privacy Policy from time to time in our sole discretion, so please check back periodically for changes. You will be able to see that changes have been made by checking to see if the effective date posted at the beginning the policy. If we elect to use or disclose information that identifies you as an individual in a manner that is materially different from that stated in our policy at the time we collected that information from you, we will give you a choice regarding such use or disclosure by appropriate means, which may include use of an opt-out mechanism.
9. Violations of This Policy or Your Rights.
If you believe that your privacy rights have been violated, please contact us immediately. We will take immediate steps to address your concerns. If you believe that you have been aggrieved as a result of our violation of applicable provisions of the Cable Act or Telecommunications Act, you may enforce the limitations imposed on us through a formal complaint to the FCC and/or a civil lawsuit seeking damages, attorneys’ fees and litigation costs. Other rights and remedies may be available to you under federal, state or local laws.
 10. Annual Notice and Availability of This Policy
It is our practice to provide a copy of this Policy to all customers at the time you first contract for or subscribe to service and to provide a summary of our privacy practices or a copy of this Policy at least annually thereafter. To the extent required by applicable laws or regulations, this policy may be supplemented by service-specific privacy policies or privacy notices (i.e., our cable subscriber privacy notice for video subscribers or our CPNI policies for telephone and broadband subscribers).  Subscribers may obtain a copy of this Policy by request (using the contact information and methods described herein) at any time.
11. How You May Contact Us
If you have questions, concerns or suggestions related to our Privacy Policy or our privacy practices you may contact us at:
Winnebago Cooperative Telecom Association
704 East Main, Lake Mills, IA 50450
Email: [email protected]
Phone: 641-592-6105
Web: www.wctatel.net
How WCTA Collects Your Information
Winnebago Cooperative Telecom Association (WCTA) may collect, and process information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:
– Your name, email address, location, phone number.
– Browser information and session cookies related to your access and use of the App.
– Data insights WCTA attains based on correlation and analytics of your information collected in providing the App, which may be used in aggregated and dis-aggregated formats or to obtain trend analytics, to provide the App; and
– Use of the above-described collected information in aggregated and dis-aggregated formats to enhance our current App or to provide App features.
How WCTA Uses the Information
WCTA uses the information collected as described in this Privacy Policy, including personal information, to:
– Provide you with the App as described in the Agreement.
– Implement, improve and/or enhance the App, including to make future releases available to you.
– Carry out WCTA obligations as described or authorized in the Agreement and this Privacy Policy.
– Enforce WCTA rights arising from the Agreement between you and WCTA; and
– Fulfill any other purpose authorized by you and reasonably required for the App.
BYLAWS OF THE WINNEBAGO COOPERATIVE TELECOM ASSOCIATION
ARTICLE I.
Membership
Section 1. Qualifications and Obligations. The Cooperative is organized for the mutual benefit of consumers of telecommunications goods and services. Accordingly, membership in the Cooperative is limited to those individuals, associations, corporations, partnerships and other entities which purchase such goods and services from the Cooperative for their own use or consumption. Individuals, associations, corporations, partnerships or other entities which purchase goods and services from the Cooperative for sale, resale, or other transfer for value, including, but not limited to, originating or terminating access services or interconnections provided to interexchange service providers, cellular or other commercial radio service providers, cable television service providers, local service providers of basic or enhanced services, shared tenant service providers, or other aggregators of traffic, whether alone or in a combination with other services or products provided by the purchaser or obtained from any other provider, shall not be eligible for membership.
Except as provided in the preceding paragraph, any individual, or any association, corporation, partnership or other entity which customarily uses the services rendered by the Cooperative may become a member in the Cooperative by (a) agreeing to become a member of the Cooperative, (b) agreeing to take, receive, and pay for telephone, cable television, or other telecommunications service furnished by the Cooperative as hereinafter in Section 2 of this Article specified, and (c) agreeing to comply with and to be bound by the Articles of Incorporation, the Bylaws of the Cooperative, or any amendments thereof, and such rules and regulations as may from time to time be adopted by the Board of Directors of the Cooperative; provided, however, that no individual, association, corporation, partnership or other entity shall become a member in the Cooperative unless and until applicant has been accepted for membership by the affirmative vote of not less than two-thirds of the members of the Board of Directors. No individual, association, corporation, partnership or other entity may have more than one voting membership in the Cooperative.
Section 2. Purchase of Telephone, Cable Television, or Other Telecommunications Service. Each member shall, as soon as telephone, cable television, or other telecommunications service is available, purchase one or more of the available telephone, cable television, or other telecommunications services offered by the Cooperative for the member’s own use or consumption specified in their application for membership, and shall pay therefor monthly at rates which shall from time to time be fixed by the Board. Each member of the Cooperative shall receive service from the Cooperative under the terms and conditions prescribed by resolution of the Board of Directors of the Cooperative. Each member shall pay all obligations which may from time to time become due and payable by such member to this Cooperative as and when the same shall become due and payable. Each member shall comply with such rules and regulations as may from time to time be adopted by the Board of Directors.
Section 3. Non-liability for Corporate Debts. The private property of the members shall be exempt from execution for the debts of the Cooperative and no member shall be individually responsible for any debts or liabilities of the Cooperative.
Section 4. Expulsion of Members. The Board of Directors of the Cooperative may, by the affirmative vote of not less than two-thirds of the members of the Board of Directors, expel any member of the Cooperative, who shall have willfully violated or refused to comply with any of the provisions of the Articles of Incorporation, the Bylaws of the Cooperative, or any amendments thereof, or any rules or regulations promulgated by the Board of Directors, or who shall have ceased to be eligible to membership in the Cooperative, or who shall have failed to pay any debt or obligation to the Cooperative when the same shall have become due and payable. Any member who fails or ceases to take, receive or pay for telephone, cable television, or other telecommunications service furnished by the Cooperative as provided in Section 2 hereof shall thereby become ineligible to be a member of this Cooperative.
Section 5. Termination of Membership. Membership in the Cooperative and the certificate representing the same shall not be transferable, and upon the death, expulsion or withdrawal of a member, or upon a member ceasing to be eligible to membership in the Cooperative, the membership of such member shall thereupon terminate, and their certificate of membership shall be surrendered to the Cooperative. Any such termination of membership shall not release the member from the debts or liabilities of such member to the Cooperative.
Section 6. Withdrawal from Membership. Any member of the Cooperative may withdraw from membership upon payment in full of all their debts and liabilities to the Cooperative and upon compliance with and performance of such terms and conditions as the Board of Directors may prescribe. The death, expulsion or withdrawal of a member of the Cooperative shall not impair their debts, obligations or liabilities to the Cooperative.
ARTICLE II.
Membership Certificates
Section 1. Certificates of Membership. The Cooperative shall have no capital stock, but membership in the Cooperative shall be evidenced by a certificate of membership which shall be in such form and shall contain such provisions as shall be determined by the Board of Directors not contrary to, or inconsistent with, the Articles of Incorporation, the Bylaws of the Cooperative, or any amendments thereof. The issuance of such certificate shall be subject to the approval of the Board of Directors. Membership in the Cooperative shall not be transferable.
Section 2. Lost Certificate. In case of a lost, destroyed or mutilated certificate, a new certificate may be issued therefor upon such terms and such indemnity to the Cooperative as the Board of Directors may prescribe.
Section 3. Joint Membership. A married couple may apply for a joint membership and, subject to their compliance with the requirements of Section 1 and 2 of this Article may be accepted for such membership. The term “member”, as used in these Bylaws, shall be deemed to include spouses holding a joint membership and any provisions relating to the rights and liabilities of membership shall apply equally with respect to the holder of a joint membership. Without limiting the generality of the foregoing, the effect of the hereinafter specified actions by, or in respect of the holders of a joint membership, shall be as follows:
a) The presence at a meeting of either or both shall be regarded as the presence of one member and shall constitute a joint waiver of notice of the meeting;
b) The vote of either separately or both jointly shall constitute a single joint vote;
c) A waiver of notice signed by either or both shall constitute a joint waiver;
d) Notice to either shall constitute notice to both;
e) Expulsion of either shall terminate the joint membership;
f) Withdrawal of either shall terminate the joint membership;
g) Either, but not both, may be elected or appointed as an office or director, provided that both meet the qualifications for such office; and
h) A member may not simultaneously hold a joint membership and separate individual membership.
Section 4. Conversion to Joint Membership.
a) An individual membership may be converted to a joint membership upon the written request of the holder thereof and the agreement by such holder thereof and his or her spouse to comply with the Articles of Incorporation, Bylaws, and any rules and regulations adopted by the Board of Directors. Any outstanding membership certificate shall be surrendered, and may be reissued by the Cooperative in such manner as shall indicate the changed membership status.
Upon the death of either spouse who is a party to the joint membership, such membership shall be held solely by the survivor. Any outstanding membership certificate shall be surrendered, and may be reissued in such manner as shall indicate the changed membership status, provided, however, that the estate of the deceased shall not be released form any debts due the Cooperative.
ARTICLE III.
Meetings of Members
Section 1. Annual Meeting. The annual meeting of the members shall be held on such date and at such time between March lst and November lst of each year as shall be determined by the Board of Directors and included in the notice of said meeting, and at such place as shall be designated by the Board of Directors and included in the notice of the meeting, in the County of Winnebago, State of Iowa, for the purpose of electing Directors, passing upon reports covering the previous fiscal year, and transacting such other business as may come before the meeting. If the day fixed for the annual meeting of the members shall be a Sunday or legal holiday, such meeting shall be held on the next succeeding business day. If the election of Directors shall not be held on the day designated for any annual meeting, or at any adjournment thereof, the Board of Directors shall cause the election to be held at a special meeting of the members as soon thereafter as conveniently may be. Failure to hold the annual meeting at the designated time shall not work a forfeiture or dissolution of the Cooperative.
Section 2. Special Meetings. Special meetings of the members may be called by resolution of the Board or upon a written request signed by any three Directors, by the President or upon a written request signed by at least ten per cent (10%) of all the members and it shall thereupon be the duty of the Secretary to cause notice of such meeting to be given as provided in Section 3 of this Article III. Special meetings of the members shall be held at any place within the County of Winnebago in the State of Iowa specified in the notice of the special meetings.
Section 3. Notice of Members’ Meetings. Written or printed notice stating the place, day and hour of the meeting and, in case of a special meeting, the purpose or purposes for which the meeting is called, shall be delivered not less than ten (10) days nor more than thirty (30) days before the date of the meeting, either personally or by mail, by or at the direction of Secretary, or by the persons calling the meeting, to each member. If mailed, such notice shall be deemed to be delivered when deposited in the United States mail, in a sealed envelope, addressed to the member at their address as it appears on the records of the Cooperative, with postage thereon prepaid.
Section 4. Failure to Receive Notice. The failure of any member to receive notice of any annual or special meeting of the members shall not invalidate any action which may be taken by the members at any such annual or special meeting.
Section 5. Quorum. Ten percent (10%) or more of the members present in person or represented by mail ballots shall constitute a quorum necessary for the transaction of business at any Annual Meeting or Special Meeting of the membership; provided, however, that so long as the total number of members of the Cooperative shall exceed five hundred (500) then fifty (50) or more members present in person shall be sufficient to constitute a quorum for the transaction of business at all meetings of the members. If less than a quorum is present at any meeting, a majority of those present may adjourn the meeting from time to time without further notice.
Section 6. Voting. Each member shall be entitled to one vote and no more upon each matter submitted to a vote at a meeting of the members. At all meetings of the members at which a quorum is present, all questions shall be decided by a vote of the majority of the members present in person or represented by mail vote except as otherwise provided by law, the Articles of Incorporation, the Bylaws of the Cooperative, or any amendments thereof. The election of Directors shall be by ballot and each member shall have the right to cast one vote for each Director to be elected at such election. The number of candidates equal to the number of Directors to be elected receiving the highest number of votes shall be elected for the term specified in Section 2 of Article IV of these Bylaws.
Section 7. Voting by Mail. Any member may vote by mail upon any motion or resolution to be acted upon at any annual or special meeting of the members with respect to an amendment to the Articles of Incorporation of the Cooperative or these Bylaws, or any action submitted pursuant to a resolution adopted by the Board of Directors, or by petition of not less than ten per cent (10%) of the members. The Secretary shall enclose with the notice of such meeting any exact copy of such motion or resolution to be acted upon, and such member shall express their vote thereon by indicating “yes” or “no” on the copy of each such motion or resolution in the space provided therefor, and shall enclose each such copy so marked in a sealed envelope bearing their name addressed to the Secretary. When such written vote so enclosed is received by mail in advance of the meeting from any member, it shall be accepted and counted as a vote of such member at such meeting. Any member may also vote by mail in the election of Directors by ballot as provided in Section 3 of Article IV of these Bylaws. The failure of any such member to receive a copy of any such motion or resolution or ballot shall not invalidate any action which may be taken by the members at any such meeting.
Section 8. Order of Business. The order of business at the annual meeting of the members, and so far as possible at all other meetings of the members, shall be conducted under policies established by the Board and under an agenda essentially as follows, except as otherwise determined by the members at such meeting:
1. Call of the roll.
2. Reading of the notice of the meeting, together with proof of the due publication or mailing thereof or the waiver or waivers of notice of the meeting.
3. Presentation and reading of unapproved minutes of previous meetings of the members and the taking of necessary action thereon.
4. Presentation and consideration of, and acting upon, reports of Officers, Directors and committees.
5. Election of Directors.
6. Unfinished business.
7. New business.
8. Adjournment.
ARTICLE IV.
Directors
Section 1. General Powers. The business and affairs of the Cooperative shall be managed by a Board of seven (7) Directors which shall exercise all the powers of the Cooperative except such as are by law, the Articles of Incorporation, the Bylaws of the Cooperative, or any amendments thereof conferred upon or reserved to the members.
Section 2. Qualifications and Tenure. At each annual meeting, Directors shall be elected by and from the members of the Cooperative to succeed those Directors whose terms expire, to serve for a term of three years each, or until the next regular annual meeting of the members in the year in which their terms expire, and until their successors shall have been elected and qualified. No member shall be eligible to become or remain a Director or to hold any position of trust in the Cooperative who is not a bona fide resident in the area served by the Cooperative, or who is in any way employed by or financially interested in a competing enterprise; provided, however, that nothing in this section contained shall, or shall be construed to, affect in any manner whatsoever the validity of any action taken at any meeting of the Board of Directors.
Section 3. Nominations. It shall be the duty of the Board of Directors to appoint, not less than thirty-five (35) days nor more than fifty (50) days before the date of a meeting of the members at which Directors are to be elected, a Nominating Committee consisting of not less than five (5) nor more than eleven (11) members of the Cooperative, who shall be selected so as to give equitable representation on the committee to the geographical areas served or to be served by the Cooperative. No Officer or member of the Board of Directors shall be appointed a member of such committee. The committee shall prepare and post at the principal office of the Cooperative at least thirty (30) days before the meeting, a list of nominations for Directors, but any fifteen (15) or more members may make other nominations in writing over their signatures not less than twenty-five (25) days prior to the meeting, and the Secretary shall post the same at the same place where the list of nominations made by the committee is posted. A ballot marked “Ballot for Directors” containing the names of all the nominees so posted, arranged so as to place candidates from the same geographical areas in opposition to other candidates from the same geographical area (in so far as possible), and stating the residence of each, shall be mailed with the notice of the meeting. The Secretary shall also mail with the notice of the meeting, a statement of the number of Directors to be elected and showing separately the nominations made by the Nominating Committee and the nominations made by petition. Such statement of the Secretary shall also inform the members of the manner in which they may vote by mail for Directors as provided in this section. Any member may vote by mail for Directors by marking on the ballot an “X” opposite the names of the number of candidates equal to the number of Directors to be elected and enclosing the ballot in a sealed envelope bearing their name addressed to the Secretary of the Cooperative. When such a ballot so enclosed is received in advance of the meeting from the member, it shall be accepted and counted as a vote for Directors by ballot. The provisions of this section shall not be mandatory in the case of recall of one or more Directors as provided in Article VII of these Bylaws.
Section 4. Vacancies. Subject to the provisions of Section 2 of Article VII of these Bylaws and Section 6 of Article IX of the Articles of Incorporation of the Cooperative, vacancies occurring in the Board of Directors between annual meetings of the members shall be filled by a majority vote of the remaining Directors, and Directors thus elected shall serve for the balance of the term of the Director whose resignation, death, or removal created the vacancy, and until their successor shall have been elected and qualified.
Section 5. Compensation. Directors as such shall not receive any salary for their services, but by resolution of the Board of Directors, a fixed sum of expenses of attendance, if any, may be allowed for attendance at each meeting of the Board of Directors and for each day or portion thereof spent on Cooperative business, such as attendance at meetings, conferences, and training sessions or performing committee assignments when authorized by the Board of Directors. If authorized by the Board of Directors, Directors may also be reimbursed for expenses actually and necessarily incurred in carrying out such Cooperative business and be granted a reasonable per diem allowance by the Board of Directors in lieu of detailed accounting for some of these expenses. Except in emergencies, no Director, or close relative of a Director, shall receive compensation for serving the Cooperative, unless such compensation shall be specifically authorized by a vote of the members.
Section 6. Rules and Regulations. The Board of Directors shall have power to make and adopt such rules and regulations, not inconsistent with the Articles of Incorporation, the Bylaws of the Cooperative, any amendments thereof, or the laws of the State of Iowa, as it may deem advisable for the management, administration and regulation of the business and affairs of the Cooperative.
Section 7. Accounting System and Reports. The Board shall cause to be established and maintained a complete accounting system which, among other things, and subject to applicable laws and rules and regulations of any regulatory body, shall conform to such accounting system as may from time to time be designated by the Administrator of the Rural Utilities Service of the United States Department of Agriculture. The Board shall also, after the close of each fiscal year, cause to be made by a certified public accountant a full and complete audit of the accounts, books and financial condition of the Cooperative as of the end of such fiscal year. A report of such audit shall be submitted to the members at the next following annual meeting.
ARTICLE V.
Meetings of Directors
Section 1. Regular Meetings. A regular meeting of the Board of Directors shall be held without notice other than this Bylaw, immediately after, and at the same place as, the annual meeting of the members. A regular meeting of the Board of Directors shall also be held monthly and at such time and place as designated by the Board of Directors. Such monthly regular meetings may be held without notice other than such resolutions fixing the time and place thereof.
Section 2. Special Meetings. Special meetings of the Board of Directors shall be called by the President or upon the request of any three (3) Directors. The President shall fix the time and place for the special meeting of the Board.
Section 3. Conference Telephone Meetings. Subject to other applicable provisions of this Article, and to Article XII, Section 1 of these Bylaws, or any action which may be taken at a meeting of the Directors, may be taken by means of a telephone conference or similar communications equipment by means of which all persons participating in the meeting can hear each other, and the participation in a meeting pursuant to this provision shall constitute presence in person at such meeting.
Section 4. Notice. Notice of the time, place and purpose of any special meeting shall be given at least two (2) days previous thereto, by written notice, delivered personally or mailed, to each Director at their last known address as shown by the records of the Cooperative. If mailed, such notice shall be deemed to be delivered when deposited in the United States mail in a sealed envelope so addressed, with postage thereon prepaid. The attendance of a Director at any meeting shall constitute a waiver of notice of such meeting, except in case a Director shall attend a meeting for the express purpose of objecting to the transaction of any business because the meeting shall not have been lawfully called or convened.
Section 5. Quorum. A majority of the Board of Directors shall constitute a quorum for the transaction of business at any meeting of the Board of Directors, provided, that if less than a majority of the Directors are present at said meeting a majority of the Directors present may adjourn the meeting from time to time without further notice.
Section 6. Manner of Acting. The act of the majority of the Directors present at a meeting at which a quorum is present shall be the act of the Board of Directors.
Section 7. Unanimous Consent In Writing. Unless otherwise prohibited by law, Board actions may be taken without a meeting and without a vote if unanimous consent of the Board is obtained in writing setting forth the action taken in detail and the action is signed by all Board members entitled to vote.
ARTICLE VI.
Officers
Section 1. Number. The Officers of the Cooperative shall be a President, Vice-President, Secretary, Treasurer, and such other Officers as may be determined by the Board of Directors from time to time. The offices of the Secretary and of Treasurer may be held by the same person.
Section 2. Election and Term of Office. The Officers shall be elected, by ballot, annually by and from the Board of Directors at the first meeting of the Board of Directors held after each annual meeting of the members. If the election of Officers shall not be held at such meeting, such election shall be held as soon thereafter as conveniently may be. Subject to the provisions of Article VII and Section 3 of Article VI, each Officer shall hold office until the first meeting of the Board of Directors following the next annual meeting of the members or until their successor shall have been duly elected and qualified.
Section 3. Removal. Any Officer or agent elected or appointed by the Board of Directors may be removed by the Board of Directors whenever in its judgment the best interests of the Cooperative would be served thereby.
Section 4. Vacancies. Subject to the provisions of Section 2 of Article VII of these Bylaws, a vacancy in any office may be filled by the Board of Directors for the unexpired portion of the term.
Section 5. President. The President:
(a) Shall be the principal executive Officer and shall preside at all meetings of the members and of the Board of Directors;
(b) May sign any deeds, mortgages, bonds, contracts or other instruments authorized by the Board of Directors to be executed, except in cases in which the signing and execution thereof shall be expressly delegated by the Board of Directors or by these Bylaws to some other Officer or agent of the Cooperative, or shall be required by law to be otherwise signed or executed; and
(c) In general shall perform all duties incident to the office of President and such other duties as may be prescribed by the Board of Directors from time to time.
Section 6. Vice-President. The Vice-President shall:
(a) In the absence of the President, or in the event of the President’s inability or refusal to act, the Vice-President shall perform the duties of the President, and when so acting, shall have all the powers of and be subject to all the restrictions upon the President; and
(b) perform such other duties as from time to time may be assigned to the Vice-President by the Board of Directors.
Section 7. Secretary. The Secretary shall:
(a) Keep the minutes of meetings of the members and the Board of Directors in one or more books provided for that purpose;
(b) See that all notices are duly given in accordance with these Bylaws or as required by law;
(c) Be custodian of the corporate records and of the seal of the Cooperative and see that the seal of the Cooperative is affixed to all necessary documents, the execution of which on behalf of the Cooperative under its seal is duly authorized in accordance with the provisions of these Bylaws;
(d) Keep a register of the post office address of each member which shall be furnished to the Secretary by such member;
(e) Have general charge of the books of the Cooperative in which a record of the members is kept;
(f) Keep on file at all times a complete copy of these Bylaws containing all amendments thereto which copy shall always be open to the inspection of any member, and at the expense of the Cooperative forward a copy of the Bylaws and of all amendments thereto to each member; and
(g) In general perform all duties incident to the office of Secretary and such other duties as from time to time may be assigned to the Secretary by the Board of Directors.
Section 8. Treasurer. The Treasurer shall:
(a) Have charge and custody of and be responsible for all funds and securities of the Cooperative;
(b) Receive and give receipts for moneys due and payable to the Cooperative from any source whatsoever, and deposit all such moneys in the name of the Cooperative in such banks as shall be selected in accordance with the provisions of Section 3 of Article VIII of these Bylaws; provided, however, that the treasurer shall have authority, with the approval of the Board, to delegate to the Manager the authority to appoint employees of the Cooperative to actually carry out the responsibilities set forth in this section; and,
(c) In general perform all the duties incident to the office of Treasurer and such other duties as from time to time may be assigned to the Treasurer by the Board of Directors.
Section 9. Manager. The Board of Directors may appoint a Manager who may be but who shall not be required to be a member. The Manager shall perform such duties as the Board of Directors may from time to time require and shall have such authority as the Board of Directors may from time to time vest in the Manager.
Section 10. Bonds of Officers. The Board of Directors shall require the Treasurer or any other Officer charged with responsibility for the custody of any of its funds or property, to give a bond for the faithful discharge of their duties in such sum and with such surety or sureties as the Board of Directors shall determine. The Board of Directors in its discretion may also require any other Officer, agent or employee of the Cooperative to give such bonds in such amounts, with such surety or sureties, and containing such terms and conditions as it shall determine.
Section 11. Salaries. The compensation, if any, of any Officer, agent, or employee who is also a Director or close relative of a Director, shall be determined by the members as provided in Section 5 of Article IV of these Bylaws; the powers, duties and compensation of all other Officers, agents and employees shall be fixed by the Board of Directors.
Section 12. Reports. The Officers shall submit at each annual meeting of the members reports covering the business of the Cooperative for the previous fiscal year and showing its condition at the close of such fiscal year.
ARTICLE VII
Removal of Officers and Directors
Section 1. Removal of Officers and Directors. Any Officer or Director may be removed by a vote of a majority of all voting members of the Cooperative at any regular meeting of the members or any special meeting of the members called for that purpose.
Section 2. Procedure for Removal of Officers or Directors. Any member may bring charges against an Officer or Director by filing them in writing with the Secretary together with a petition signed by ten per cent (10%) of the members requesting the removal of the Officer or Director in question. The removal shall be voted upon at the next regular or special meeting of the members, and by vote of the majority of all voting members the Officer or Director may be removed. The Officer or Director against whom such charges have been brought shall be informed in writing of the charges previous to the meeting, and shall have an opportunity at the meeting to be heard in person or by counsel and to present witnesses; and the person or persons bringing the charges against them shall have the same opportunity. Any vacancy in the Board of Directors pursuant to the provisions of this section and Article of these Bylaws may be filled at the same meeting at which such vacancy is created and the Director so elected shall hold office until the next succeeding regular annual meeting of the members of the Cooperative and until their successor shall have been elected and qualified. In case of failure to fill such vacancy at such meeting, the Board of Directors may fill the vacancy at any subsequent meeting of the Board of Directors in the manner and for the term specified in Section 4 of Article IV of these Bylaws. The vacancy occasioned by the removal of any Officer shall be filled by the Board of Directors as provided in Section 4 of Article VI of these Bylaws.
ARTICLE VIII.
Contracts, Checks and Deposits
Section 1. Contracts. Except as limited elsewhere by these Bylaws, the Board of Directors may by resolution authorize any Officer or Officers, agent or agents to enter into any contract or execute and deliver any instrument in the name and on behalf of the Cooperative, and such authority may be general or confined to specific instances.
Section 2. Checks, Drafts, etc. All checks, drafts or other orders for the payment of money, notes or other evidences of indebtedness issued in the name of the Cooperative shall be signed by such Officer or Officers of the Cooperative and in such manner as shall from time to time be determined by a resolution of the Board of Directors.
Section 3. Deposits. All funds of the Cooperative shall be deposited from time to time to the credit of the Cooperative in such bank or banks as the Board of Directors may select.
ARTICLE IX.
Personal Liability
Indemnification. A Director, Officer, employee, or member of the Cooperative is not liable on the Cooperative’s debts or obligations, and a Director, Officer, member, or other volunteer is not personally liable in that capacity, for a claim based upon any action taken, or any failure to take action in the discharge of the person’s duties, except for the amount of a financial benefit received by the person to which the person is not entitled, an infliction of harm on the Cooperative or its members, or an intentional violation of criminal law.
ARTICLE X
Indemnification
The Cooperative may indemnify any present or former Director, officer, employee, member, or volunteer in the manner and to the extent permitted by Section 499.59A of the Code of Iowa (2007) and any amendements thereto.
ARTICLE XI.
Non-profit Operation, Revenues and Receipts
Section 1. Non-profit Operation. The Cooperative shall at all times be operated on a cooperative non-profit basis for the mutual benefit of its members. No interest or dividends shall be paid or payable upon membership in the Cooperative.
Section 2. Disposition of Revenues and Receipts. The Directors shall annually dispose of the earnings of the Cooperative in excess of its operating expenses as follows:
(a) to provide a reasonable reserve for depreciation, obsolescence, bad debts, or contingent losses or expenses;
(b) at least ten per cent (10%) of the remaining earnings must be added to surplus until surplus equals either (1) thirty per cent (30%) of the total of all capital paid in for memberships, plus all deferred patronage dividends, plus certificates of indebtedness payable upon liquidation, earnings from nonmember business, and earnings arising from the earnings of other Cooperative organizations of which the association is a member, or (2) one thousand dollars ($1,000.00), whichever is greater; no additions shall be made to surplus whenever it exceeds either fifty per cent (50%) of such total, or one thousand dollars ($1,000.00) whichever is greater, without the approval of the membership by a majority of the votes cast;
(c) not less than one per cent (1%) nor more than five per cent (5%) of such earnings in excess of reserves may be placed in an educational fund, to be used as the Directors deem suitable for teaching or promoting cooperation; and
(d) all remaining net earnings shall be allocated to the account of each member ratably in proportion to the amount of business the member did with the Cooperative during that year. The Directors shall determine the percentage or the amount of the allocation to be paid in cash. Allocation not paid in cash shall be transferred to a revolving fund and credited to the members. The credits in the revolving fund are referred to as deferred patronage dividends.
The Board of Directors shall determine the method, basis, priority, and order of retirement, if any, for all patronage dividends. In no event, however, shall any patronage dividends be retired contrary to the provisions of any unsatisfied mortgage executed by the Cooperative.
Section 3. Membership Control over Disposition of Receipts. The members may, at any meeting, control the amount to be allocated to surplus or the educational fund within the limits specified in Section 2 of this Article of these Bylaws.
Section 4. Revolving Fund. The Directors may use the revolving fund to pay the obligations or add to the capital of the Cooperative. In such event the deferred patronage dividends shall constitute a charge upon the revolving fund and future additions thereto, and upon future assets subordinate to creditors then or thereafter existing.
Section 5. Deferred Patronage Certificates. The Cooperative may issue certificates for deferred patronage dividends, which certificates may be transferable or non-transferable as the Board of Directors may from time to time determine.
Section 6. Maturity of Deferred Patronage Certificates. The certificates referred to in Section 5 of this Article XI shall not mature until the dissolution or liquidation of the Cooperative, but shall be callable by the Board of Directors of the Cooperative.
ARTICLE XII.
Miscellaneous
Section 1. Waiver of Notice. Any member, Director or Officer may waive in writing any notice of meetings required to be given by law, the Articles of Incorporation, the Bylaws of the Cooperative, or any amendments thereof. The attendance of a member, Director or Officer at any meeting shall constitute a waiver of notice of such meeting by such member, Director or Officer.
Section 2. Fiscal Year. The fiscal year of the Cooperative shall begin on the lst day of January of each year and end on the 31st day of December of the same year.
ARTICLE XIII.
Seal
The corporate seal of the Cooperative shall be in the form of a circle and shall have inscribed thereon the name of the Cooperative and the words “Corporate Seal, Iowa”.
ARTICLE XIV.
Amendments
The Directors, by a vote of seventy-five per cent (75%) of the Directors, may adopt, alter, amend, or repeal Bylaws for the Cooperative, which shall remain in force until altered, amended, or repealed by a vote of seventy-five per cent (75%) of the members present or represented having voting privileges, at any annual meeting or special meeting of the membership, provided that at least ten days’ prior written notice of the impending membership vote has been mailed to all members of the Cooperative with a copy or summary of the proposed adoption, alteration, amendment, or repeal of the Bylaws. Proposals by members to adopt, alter, amend, or repeal Bylaws by vote of the membership shall be presented to the Cooperative’s registered office for mailing to the membership by the Cooperative at least twenty days prior to the meeting at which the proposed change is to be considered.
STATEMENT OF NON-DISCRIMINATION
Winnebago Cooperative Telecom Association (WCTA) is the recipient of Federal financial assistance from the Rural Utilities Service (RUS), an agency of the U.S. Department of Agriculture. In accordance with Federal law and the U.S. Department of Agriculture (USDA) policies, WCTA is an equal opportunity provider and employer and is prohibited from discriminating on the basis of race, color, national origin, sex, religion, age or disability. The person responsible for coordinating WCTA’s nondiscrimination compliance efforts is Mark Thoma, CEO.
To file a program discrimination complaint, complete the USDA Program Discrimination Complaint Form, AD-3027, found online at https://www.ascr.usda.gov/filing-program-discrimination-complaint-usda-customer and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by: (1) mail: U.S. Department of Agriculture, Office of the Assistant Secretary for Civil Rights, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410; (2) fax: (202) 690-7442; or (3) email: [email protected].
IOWA TELEPHONE LAWS
Relating to the Penalties for False Use of Calling Cards and Fraudulent Use of Wire Services
WARNING: UNLAWFUL USES OF THE TELEPHONE
Obstructing Emergency Phone Calls – An emergency call is any call to a Fire Department or Police Department of aid, or a call for medical aid or ambulance service, when human life or property is in jeopardy and the prompt summoning of aid is essential. Any person who fails to relinquish any telephone or telephone line which the person is using when informed that such phone or line is needed for an emergency call commits a simple misdemeanor.
(Punishable by a fine not to exceed $100.00 or imprisonment not to exceed 30 days.)
Falsely Claiming Emergency – Any person who secures the use of a telephone or telephone line by falsely stating that such telephone or line is needed for an emergency call commits a simple misdemeanor. (Punishable by a fine not to exceed $100.00 or imprisonment not to exceed 30 days.)
Fraudulent Use of The Telephone
1. False use of calling cards is a felony with a maximum penalty of 10 years imprisonment and a fine of $5,000.00.
2. Billing calls to another telephone number which constitutes obtaining telephone equipment or service by deception constitutes theft. Theft is either a felony or misdemeanor, depending upon degree with maximum penalties
from 30 days imprisonment or a fine of $100.00 to 10 years imprisonment and a fine of $5,000.00.
Making Obscene Phone Calls
Obscene phone calls or other harassment which are communications by telephone with intent to intimidate or alarm another person without legitimate purpose in a manner likely to cause the other person annoyance or harm is punishable by a fine not to exceed $100.00 or imprisonment not to exceed 30 days.
MINNESOTA TELEPHONE LAWS
WARNING TO ALL TELEPHONE SUBSCRIBERS
STATE OF MINNESOTA
609.78 Emergency Telephone Calls and Communications.
Subdivision 1. Misdemeanor offenses. Whoever does the following is guilty of a misdemeanor:
(1) refuses to relinquish immediately a coin-operated telephone or a telephone line consisting of two or more stations when informed that the line is needed to make an emergency call;
(2) secures a relinquishment of a coin-operated telephone or a telephone line consisting of two or more stations by falsely stating that the line is needed for an emergency;
(3) publishes telephone directories to be used for telephones or telephone lines and the directories do not contain a copy of this section;
(4) makes a call for emergency police, fire, medical, or ambulance service, knowing that no police, fire, or medical emergency exists; or
(5) interrupts, disrupts, impedes, or otherwise interferes with the transmission of a citizen’s band radio channel communication the purpose of which is to inform or inquire about a medical emergency or an emergency in which property is or is reasonably believed to be in imminent danger of damage or destruction.
Subdivision 2. Interference with emergency call; gross misdemeanor offense. A person who intentionally interrupts, disrupts, impedes, or interferes with an emergency call or who intentionally prevents or hinders another from placing an emergency call, and whose conduct does not result in a violation
of section 609.498, is guilty of a gross misdemeanor and may be sentenced to imprisonment for not more than one year or to payment of a fine of not more than $3,000, or both.
Subdivision 3. Definition. For purposes of this section, “emergency call” means:
(1) a 911 call;
(2) any call for emergency medical or ambulance service; or
(3) any call for assistance from a police or fire department or for other assistance needed in an emergency to avoid serious harm to person or property,
and an emergency exists.
History: 1963 c 753 art 1 s 609.78; 1971 c 23 s 79; 1983 c 140 s 1; 1984 c 630 s 1; 1997 c 239 art 3 s 19; 1999 c 24 s 1; 2008 c 270 s 1
609.79 Obscene or Harassing Telephone Calls
Subdivision 1. Crime defined; obscene call. Whoever,
(1) by means of a telephone,
(i) makes any comment, request, suggestion or proposal which is
obscene, lewd, or lascivious,
(ii) repeatedly makes telephone calls, whether or not conversation
ensues, with intent to abuse, disturb, or cause distress,
(iii) makes or causes the telephone of another repeatedly or continuously
to ring, with intent to abuse, disturb, or cause distress in any
person at the called number, or
(2) having control of a telephone, knowingly permits it to be used for any
purpose prohibited by this section, shall be guilty of a misdemeanor.
Subdivision. 1a. [Repealed, 1993 c 326 art 2 s 34]
Subdivision 2. Venue. The offense may be prosecuted either at the place where the call is made or where it is received or, additionally in the case of wireless or electronic communication, where the sender or receiver resides.
History: 1963 c 753 art 1 s 609.79; 1969 c 174 s 1; 1986 c 444; 1987 c 307 s 5; 1989 c 261 s 7; 1993 c 326 art 2 s 23; 2005 c 136 art 17 s 48
DIGITAL VIDEO CUSTOMER SERVICE NOTICE
As a subscriber to Winnebago Cooperative Telecom Association’s (WCTA) video service, you are entitled to this notice regarding our videoprogramming products and services and certain policies applicable to such service. If you have any questions, please contact the WCTA’s business office at (641)-592-6105.
PRODUCTS AND SERVICES
Video Products and Services Offered. WCTA offers video programming service to customers, including multiple programming packages and associated equipment.
Prices and Options for Video Services. For a complete overview of products and services offered and for the current channel positions of all programming carried on WCTA’s video system, please consult our website, www.wctatel.net.
Conditions of Service. As a condition of receiving service, you may be required to enter into a separate service agreement. You agree to be bound by any required service agreement along with all applicable terms and conditions of service in this notice (collectively, the “Service Contract”). Your Service Contract may include additional terms and conditions approved by WCTA and communicated to you in writing from time to time, including applicable charges and/or promotional discounts for specific services requested by you from time to time.
Termination of Service. You may initiate termination of service (a) by notifying WCTA’s business office during normal business hours and scheduling a physical disconnection of service and equipment recovery, or (b) by directly and personally appearing at the WCTA’s business office during normal business hours and surrendering all equipment to WCTA. Upon disconnection of service for any reason, you are liable for service-related charges for all services rendered by WCTA up to the disconnect date and may be liable for prorated service charges based on the remaining term of any applicable Service Contract. In addition, you are liable for all equipment-related charges until such equipment is returned to WCTA.
Theft of Service or Willful Damage to Equipment. Receipt of service without proper payment to WCTA is a crime. You are advised that the law prohibits (a) theft or unauthorized reception of video programming; (b) assisting theft or unauthorized reception of video programming, including the manufacturing or sale of equipment intended or such unauthorized use; and (c) willful damage, alteration or destruction of equipment or facilities installed in or located on your premises or otherwise provided to you by WCTA. You may be subject to both civil and criminal penalties for such prohibited conduct.
BILLING POLICY
Payment. You are solely responsible for paying for all services, including charges for installation, equipment and programming or other services and all appliance local, state or federal fees, taxes and surcharges. Unless otherwise provided in the applicable written Service Contract, monthly recurring charges are billed to you in advance and non-recurring charges are billed to you in arrears. All charges are due upon your receipt of the bill or by the date specified on the billing statement.
Changes in Service and Charges. From time to time WCTA may change or delete programming services, upgrade or otherwise modify its operating equipment and/or increase or decrease any fees and charges for installation, equipment and programming service. Whenever possible, WCTA will give all customers prior written notice of any changes in rates, programming services or channel positions in compliance with applicable law and local franchising requirements. Notwithstanding the preceding, content, programs and/or formats associated with any programming service may be discontinued, modified or changed by the owners of such services at any time without prior notice to customers.
Late Charges and Other Charges. WCTA may impose an administrative late fee for any charges not paid in full by you on or prior to the applicable due date. If service is disconnected for nonpayment, WCTA may, in addition to any outstanding balance and applicable late charges, impose a reconnect charge and/or require a security deposit before service is restored.
INSTALLATION POLICY
Ownership of Equipment. Equipment includes all equipment and/or facilities installed in or located on your premises or otherwise provided to you by WCTA, including without limitation modems, settop boxes, remote controls, adapters, converters, decoders and wiring. All equipment shall remain the sole and exclusive property of WCTA, unless otherwise specified in your written Service Contract or otherwise provided by the Federal Communications Commission’s inside wiring regulations.
Damage, Loss or Theft. You are solely responsible for the safe keeping of all equipment installed in or located on your premises or otherwise provided to you by WCTA. In the event that any equipment is damaged, destroyed, lost or stolen while in your possession,you shall be liable to WCTA for the full cost of repair or replacement of such equipment. Any warranties for defective equipment shall be as specified in your written Service Contract. Cable TV and Digital Video Customer Service Notice – Universal 2015 9/28/15
Return of Equipment. Upon disconnection of service for any reason, your right to possession of equipment shall immediately cease and terminate. You agree to return all equipment directly to WCTA within ten (10) business days of the disconnect date in good operating condition, reasonable wear and tear excepted. For any unreturned equipment, you agree to pay WCTA the full cost of replacement without deduction for depreciation, wear and tear or physical condition. In the event that you fail or refuse to promptly return any equipment, WCTA may enter the premises where the equipment was installed or located for the purpose of discontinuing service and/or removing the equipment.
Access to Premises. WCTA may enter into, upon and over your premises periodically to install, connect, inspect, maintain, repair or alter its service outlets or equipment. To the extent consistent with your ownership of the premises, you grant WCTA a continuing easement to construct, install, maintain and/or replace all facilities and equipment as necessary for WCTA to provide service. If you are not the owner of the premises for which you have requested installation of service, you represent and warrant to WCTA that you have the consent of the owner as necessary for
WCTA to perform required installation and maintenance for service to the premises. You agree to indemnify and hold WCTA harmless from and against any and all claims arising from or through any owner of the premises and in connection with service to the premises.
MAINTENANCE AND REPAIR POLICY
Service and Repair. WCTA will undertake reasonable efforts to maintain the system in good working order and to respond to service calls in a timely manner. WCTA will repair and correct damage to equipment or interruptions of service due to reasonable wear and tear or technical malfunction. Physical damage to equipment caused by your intentional or negligent misuse is your sole responsibility. WCTA assumes no liability for damage to equipment due to circumstances beyond its control, including without limitation acts of God, natural disaster, fire, civil
disturbance, strike or weather.
Customer Equipment. WCTA assumes no responsibility for the operation, maintenance or repair of any customer equipment, including but not limited to television, VCRs, audio receivers or other devices owned or connected by you.
Loss of Recorded Material. Neither WCTA nor its vendors or any third party guarantees access to or recording of any particular program. Neither WCTA nor its vendors or any third party will be liable for any damage resulting from the loss of recorded material or the prevention of recording, including but not limited to, any loss or prevention of recording due to any fault, failure, deficiency, or defect in services or equipment.
MANDATORY ACCESSIBILITY NOTICE
To comply with FCC rules, Winnebago Cooperative Telecom Association must pass through audible emergency information on the secondary audio stream when it is provided for customers who are blind or visually impaired. Customers who are blind or visually impaired and receive cable service on an analog television set should contact Winnebago Cooperative Telecom Association at 800-592-6105 or [email protected] for more information or to obtain the necessary accessibility equipment at no charge.
COMPLAINT POLICY
Contact Information. For questions or complaints regarding video programming service, including any issues or complaints related to service charges, operating equipment or quality of service, you should first call or write WCTA’s customer service department using the contact information listed on the monthly billing statement or at the following address and telephone number:
Winnebago Cooperative Telecom Association
704 E Main
Lake Mills, IA 50450
Phone: (641)-592-6105
WCTA will make every effort to resolve any outstanding complaints or issues within ten (10) business days of its receipt of the request or complaint.
Contact Local Franchising Authority. If you have contacted WCTA as required above and the problem is not resolved to your satisfaction, you may contact your local franchising authority. The name and contract information of your local franchising authority is listed on your monthly billing statement or may be obtained by contacting the WCTA.
If you have any questions about WCTA’s policies as described in this notice, please contact WCTA at the address and telephone number listed herein or at the address and telephone number listed on your monthly billing statement or service order. WCTA will provide you with a copy of this notice at least annually and at any time upon request. WCTA will notify you in advance of any significant changes to the information included herein.