Voicemail

WCTA’s Voice Mail offers several convenient features. Here you can learn how to:

Access Your Voicemail | Setup Your Mailbox | Retrieve Messages | Set Up Sub-Mailboxes | See Voicemail Features

ACCESS YOUR MAILBOX

•  Access your mailbox using one of the methods outlined below.
  1. From your own phone, dial *98. When prompted for your Mailbox Number, press the # key. Move to Step 2.
     •  Alternatively, from any WCTA exchange, dial XXX-MAIL using the appropriate prefix for local calls. Then, when prompted, enter your 10-digit telephone number and move to Step 2.
       •  Lake Mills, Joice, Scarville, or Leland: 592-6245
       •  Britt: 565-6245
       •  Emmons, Twin Lakes, Conger, or Albert Lea: 297-6245
       •  Buffalo Center, Rake, Thompson, or Woden: 562-6245
       •  Forest City, Fertile, Leland, Crystal Lake, or Joice: 581-6245
       •  Kensett, Grafton, Manly, Northwood, or Joice: 845-6245
       •  Hanlontown, Fertile, Joice, or Manly: 896-6245
       •  Bancroft: 515-885-6245
       •  Lakota: 515-886-6245
       •  Ledyard: 515-646-6245
     •  From any other telephone, dial your own telephone number. Then, press the * key while the greeting is playing to access your voice mailbox.
  2. If requested, enter your password followed by the # key. Your password will be the default code “0000” until you change it.
  3.  At the Main Menu, press 1 to retrieve your messages, press 7 for the current date and time, or press 9 for the mailbox setup.

mailbox setup

The Mailbox Setup Menu has 5 options:

•  Press 1: Greeting Options
•  Press 2: Change Password
•  Press 3: Notification Options
•  Press 4: Disable/Enable Auto-Login
•  Press *: Return to Main Menu

to change or record your greeting

•  Press 1: Greeting Options
•  Press 2: Record Your Greeting
•  Press #: End Recording Function
•  Press 1: Listen to Greeting
•  Press 2: Save Greeting (Greeting must be saved to be activated)
•  Press 3: Delete Greeting
•  Press 4: Re-record Greeting
•  Press *: Return to Mailbox Setup

to change your password

1.  Press 2 to change your password.
2.  Enter your new password followed by the # key. Your password may be up to 16 digits long.
3.  To verify, re-enter your password.

to change your notification options

Notification options only work with local telephone numbers. To function correctly, you must enter all 10 digits of a telephone number.

1.  Press 3 to go to your notification options.
2.  Within the Notification Menu, press 1 to configure Pager Options or press 2 to configure Daily Notification. See details that follow.

Pager Options

1. Press 1 to change your notification number.
2. Press 2 to turn notification on or off.
3. Press 3 to enable or disable urgent message marking. With this feature turned on, you will only be notified of a new message when a message is marked urgent. Callers are given the option to mark their message urgent after they leave a message.
4. Press 4 to configure your pager type. Then select from the following options:
   •  Press 1: Telephone
   •  Press 2: Digital Pager
   •  Press 3: Access Code Pager

Daily Notification Options

1. Press 1 to change your notification number.
2. Press 2 to enable or disable daily notifications.
3. Press 3 to schedule the time at which the notification will occur.

to change your auto-login option

1. Press 4 to enable or disable Auto-Login. With this feature enabled, no password is required to access your voice mailbox when calling from your own home.

To access your mailbox, follow the steps in the Access Your Mailbox section. If Auto-Login is enabled, you will be taken directly to the Message Retrieval Menu. Otherwise, press 1 from the Main Menu to reach the Message Retrieval Menu.

The Message Retrieval Menu has 3 options:

•  Press 1 to play new messages
•  Press 2 to play saved messages
•  Press * to return to Main Menu

While listening to messages, you can:

•  Press 1 to play or re-play messages
•  Press 2 to save a message and go to the next
•  Press 3 to delete a message and go to the next
•  Press 4 to save a message as new
•  Press 5 to reply to a message*
•  Press 6 to forward a message*
•  Press 7 to skip back three seconds
•  Press 8 to pause or continue a message
•  Press 9 to skip forward three seconds
•  Press * to return to Main Menu

*Optional Feature

Sub-mailboxes allow you to have a separate mailbox for individual family members or employees. Callers will hear a group greeting directing them to select the individual they wish to leave a message for. The caller will then hear that individual’s greeting and be able to leave a message directly for them. Each sub-mailbox is secured with its own password.

To have a sub-mailbox setup for your voicemail account, please contact our office.

Record group greeting

1. Access your mailbox by following the steps in the Accessing Your Mailbox section.
   •  Note: The Auto-Login feature does not work on an account with sub-mailboxes.
2. At the prompt, press * to access the Group Greeting menu.
3. If requested, enter your password followed by the # key. The password for the Group Greeting menu is the same as the password for sub-mailbox 1. If you have not yet configured sub-mailbox 1, the password will be a default cod of “0000” until you change it.
4. A voice prompt will guide you through the steps.
   •  A sample greeting might be: “Hi, you have reached the Smiths. Press 1 to leave a message for John, press 2 to leave a message for Jane…”
   •  Note: You should record a greeting for each sub-mailbox. See below for more information.

Access and Configure Sub-Mailboxes

1. Access your mailbox by following the steps in the Accessing Your Mailbox section.
2.  At the prompt, enter the sub-mailbox number you wish to access (1, 2, etc.)
3.  If requested, enter your password followed by the # key. Your password will be a default code of “0000” until you change it.
4. To configure your mailbox, press 9 for mailbox setup. Refer to the Setting Up Your Mailbox section for details on configuring your mailbox.
5. To listen to your messages, press 1 at the Main Menu for the Message Retrieval Menu. Refer to the Retrieving Messages section for details on listening to your messages.

Voicemail includes features that you may be able to enable from your own home. Some features may require that you call the WCTA office to use.

Personal Passcode – Each mailbox owner can set up a unique passcode to ensure privacy.

Personal Greetings – Callers are answered by your personal greeting with your voice.

24-Hour Access – You can leave and retrieve messages any time.

Message Storage – You can keep messages and review them later.

Voice Prompts – This makes the system very easy to use. The only thing the owner must remember is their private number and passcode.

Message Waiting Indicator – If there is a new message in your mailbox, you will receive a fast busy signal when you try to place an outgoing call. Some telephones may also provide a visual Message Waiting Indicator.

e-Forward – The e-Forward feature sends new voice mail messages to a user’s email inbox as a sound file. Users can then listen to their voicemail messages on their computer.

Web Page Configuration – Customers can configure specific voice mail options, including e-Forward options and distribution lists, all from a web-based interface.

Sub-Mailboxes – Depending on the package selected, up to 9 sub-mailboxes can be configured. Sub-mailboxes are excellent for providing additional office workers or family members with their own mailbox.

Multiple Associated Numbers – Allows multiple phone numbers to share the same voice mailbox.

Auto-Login – Allows a customer to call the voicemail system from their own home and not be prompted for their mailbox number and password. This feature can be enabled or disabled by the customer.