Custom Calling Features

*These features are available upon request. Charges may apply.

900 CALL BLOCKING

900 Call Restriction allows you to prevent 900 numbers from being dialed from your phone. This service needs to be set up by WCTA and is only available on touchtone phones.

Call our office at 800-592-6105 to set up.

ANONYMOUS (BLOCKED) CALL REJECTION

This feature allows you to reject calls for which name and number display information has been intentionally blocked. Only calls for which the information has been blocked are rejected. Contact the WCTA Business Office for details on this service.

To block anonymous callers:

Pick up the handset and listen for the dial tone.
Press *77. On a rotary phone, dial 1177.
Listen for confirmation tone or announcement. Hang up.

When someone calls:

Callers who have blocked the display of their number or name will hear an announcement that you do not accept anonymous calls and they should remove Blocking and call again.
All other calls will ring through as usual.

To Cancel:

Press *87. On a rotary phone, dial 1187.
Listen for a confirmation tone or announcement. Hang up.

Note:

You will not be notified when or how many calls have been rejected

AUTOMATIC CALL BACK

Automatic Callback allows you to contact parties you have been unable to reach or to continue an interrupted conversation. If the called directory number is busy you do not hear the usual busy signal, but are notified and instructed by an announcement, after which automatic processing of the call continues until the directory number is idle. When both lines are idle, the calling party hears a special ring. When the caller picks up the set, the called party’s line rings.

How To Enable Automatic Call Back

When you hear a busy signal, depress the switchhook and release. Listen for a normal dial tone.
Press *66. On a rotary phone dial 1166.
If the line is still busy, hang up. Your phone will check the number for up to 30 minutes.
A special callback ring alerts you if the line becomes free (some phones ring normally).
Pick up the handset to automatically place the call.

To Cancel:

Depress the switchhook and listen for a normal dial tone.
Press *86. On a rotary dial phone, dial 1186.
Listen for a confirmation announcement. Hang up.

Note:

This feature does not work on 800 numbers, 900 numbers, numbers outside the specified feature area, or on lines where Call Forward and some other call features have been activated.
To restart the 30-minute clock, repeat the steps above.
Automatic Callback can check as many as 12 busy lines at once for you. To know which call is being completed, you must subscribe to Calling Number Delivery features.

AUTOMATIC RECALL

This feature gives you the convenience of recalling the last incoming call without having to know the directory number of the call.

How to use automatic recall

Pick up the handset and listen for a normal dial tone.
If you were already on the phone and ignored a call waiting tone, depress the switchhook and release quickly.
Press *69. On a rotary phone, dial 1169. You will receive an announcement on how to continue this feature.

If the line is busy and you decide to activate automatic recall:

Your phone will keep trying the line for up to 30 minutes.
A special callback ring alerts you if the line becomes free (some phones ring normally).
Pick up the handset to automatically place the call.

To Cancel:

Press *89. On a rotary phone, dial 1189.
Listen for the confirmation tone or announcement. Hang up.

Note:

This feature does not work on 800 numbers, 900 numbers, numbers outside the specified service area, or on lines where Call Forward and some other call features have been activated

CALL FORWARDING IF BUSY

Call Forwarding if Busy allows you to transfer your incoming calls automatically to any other telephone if your line is busy. If you forward your calls to a distant telephone where a long distance charge applies, you will be billed the charges. You must have Call Forwarding on your line.

To Forward Your Call If Line Is Busy

Lift the handset and listen for the dial tone.
Press *90 on a touchtone telephone.
Again, listen for the dial tone.
Now, dial the number where you wish your calls forwarded. (Speed Calling codes may be used if you also have this feature.)
When someone answers at the forwarded number, your Call Forwarding If Busy feature is now in effect.

Note:

If there is no answer, or if the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding If Busy feature is now activated.
Once you have activated Call Forwarding If Busy, calls received while your line is busy will be forwarded. You can still make outgoing calls from this phone.
If you wish to change the number your calls are being transferred to, just deactivate Call Forwarding If Busy (see below) and then follow the steps above for Call Forwarding If Busy.

To Deactivate Call Forwarding If Busy:

Lift the handset and listen for the dial tone.
Press *91 on a touchtone telephone.
Listen for two beeps. Call Forwarding If Busy is now deactivated and calls will ring on your phone

CALL FORWARDING NO ANSWER

Call Forwarding No Answer allows you to transfer your incoming calls automatically to any other telephone. If you forward your calls to a distant telephone where a long distance charge applies, you will be billed the charges. You must have Call Forwarding on your line.

To Forward Your Calls:

Lift the handset and listen for a dial tone.
Press *92 on a touchtone telephone.
Again, listen for the dial tone.
Now, press the specified number of rings before transfer, followed by the number where you wish your calls to be forwarded.
When someone answers at the forwarded number, you Call Forwarding No Answer feature is now in effect.

Note:

If there is no answer, or if the line is busy, hang up and repeat the previous steps. If you do this within two minutes, you’ll hear two beeps meaning your Call Forwarding No Answer feature is now activated.
Once you have activated Call Forwarding No Answer, the phone rings the designated number of times before the call is forwarded. You can still make outgoing calls from this phone.
If you wish to change the number your calls are being forwarded to, just deactivate Call Forwarding No Answer (see below) and then follow the steps above.

To Deactivate Call Forwarding No Answer

Lift the handset and listen for the dial tone.
Press *93 on a touch tone telephone.
Listen for two beeps. Call Forwarding No Answer is now deactivated and call will ring on your phone.

CALL FORWARDING REMOTE ACCESS

Call Forwarding Remote Access allows you to transfer incoming calls from one telephone number to another telephone number from a location other than your home telephone. If you forward your calls to a distant telephone where a long distance charge applies, you will be billed the charges. You must have Call Forwarding on your line.

To Activate Call Forwarding Remote Access

Lift the handset and listen for the dial tone.
Dial the remote access number (641-592-6699) from a touchtone telephone.
Enter you 10-digit telephone number followed by the # key.
Enter your PIN followed by the # key.
Now dial the activation code (72). A special dial tone is returned.
Now dial the number where you wish your calls forwarded (if there is no answer or if the line is busy hang up and repeat the previous steps within two minutes).
When the feature is activated, you will hear 2 beeps indicating that the Call Forwarding Remote Access feature is in effect.

Note:

If you wish to change the number your calls are being transferred to, deactivate Call Forwarding Remote Access (see below), and then follow the above steps to reactivate Call Forwarding Remote Access.

To Deactivate Call Forwarding Remote Access:

Lift the handset and listen for the dial tone.
Dial the remote access number (641-592-6699) from a touchtone telephone.
Enter you 10-digit telephone number followed by the # key.
Enter your PIN followed by the # key.
Now dial the deactivation code (73).
When the feature is deactivated, you will hear 2 beeps indicating that the Call Forwarding Remote Access feature is deactivated

CALL TRANSFER

Call Transfer allows you to add a third party to yoru call and then hang up without ending the call to the other two parties. (They will stay connected when you disconnect from the call.)

To add a third person to your call and transfer the call

Depress the switchhook for about one second. This will place the first call on hold.
Listen for the dial tone. Then dial the third person. (Speed calling codes may be used if you also have this feature.)
When the third person answers, you may talk privately with this person before you make the three-way call.
To make the three-way call, depress the switchhook for about one second to add the person on hold. Your three-way call is now underway.
To transfer the call and leave the conversation, just hang up. The other parties may continue their conversation.

Notes:

If for some reason the call to the third person is not completed, depress the switchhook twice to resume your conversation with the person on hold.
The link or flash button may be used on some phones.

CALLER ID BLOCKING - PER LINE

This feature prevents the customer’s name and number from being delivered on any call to a Calling Number Delivery and/or Calling Number with Calling Name Delivery Subscriber.

to use caller id blocking per line:

If you select per line blocking, you can cancel the blocking feature by dialing a special access code (*82). On a rotary phone, dial 1182.
Your line is then unblocked for the next call only.
The line is then re-blocked on the completion of your call.

Note:

Per line blocking does not block delivery of E911 information.

CUSTOMER ORIGINATED TRACE - PER CALL

Customer originated trace (per call) allows you to trace the origin of a harassing or obscene call. Information generated from the trace is printed at the telephone company. Upon request to the telephone company, the traced call information will be released to the proper authorities. Contact the WCTA business office for complete details on this service.

to use the customer originated trace per call feature:

When you get a nuisance call, just depress the switchhook and release. Listen for a normal dial tone.
Press *57. On a rotary dial phone, dial 1157.
Press 1.
Listen for a confirmation announcement that the last call has been traced.
Hang up.
The number you trace will be recorded at the telephone company. Recorded information will be released to the proper authorities upon your request.

Note:

Customer Originated Trace must be used immediately after you hang up on the call you want to be traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.
For more information concerning harassing or obscene calls, please call the WCTA business office at 1-800-592-6105.

DISTINCTIVE RINGING/CALL WAITING

With this feature, incoming calls from up to 12 directory numbers can be automatically identified by distinctive ringing. A distinctive ringing pattern or Call Waiting tone accompanies incoming calls from the designated directory numbers.

to enable distinctive ringing

Pick up the handset and listen for the dial tone.
Press *61. On a rotary phone, dial 1161.
Listen for an announcement telling you whether the feature is currently on or off. The recorded voiced will then tell you how many (if any) numbers are currently stored on your list.
Follow the voice instructions and press or dial 3 to turn the feature ON (if it is currently off), or turn the feature off (if it is currently on).

To Add The Last Caller To Your List:

Press #01#. On a rotary phone, dial 1201.

To Hear The Phone Numbers On Your List:

Press 1. On a rotary phone, dial 1.
After the list is read, voice instructions will follow.

To Add A Number To Your List:

Press #. On a rotary phone, dial 12.
Follow the voice instructions you’ll hear. You can store up to 12 phone numbers on your list.

To Remove A Number From Your List:

Press *. On a rotary phone, dial 11.
Follow the voice instructions to remove any or all of those numbers.

To Hear Instructions Again:

Press 0. On a rotary phone, dial 0.

When Someone Calls:

If the call is from someone on your list, you’ll hear a special ring. All other calls will have a normal ringing pattern.
If you have Call Waiting and get a call from a number on your list while you’re on another call, you’ll hear a special Call Waiting tone. All other calls are signaled by a normal tone.

Note:

You may press or dial specific numbers/symbols at any time rather than waiting for the voice instructions.
The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Forwarding and similar services.

LONG DISTANCE PER CALL RESTRICTION

The 1+ Blocking feature allows you to restrict the use of your phone for 1+ long distance calls. These calls can only be placed by persons knowing the correct 4-digit PIN number.

to use long distance per call restrictions

The customer will be assigned a 4-digit PIN number to use with this service. This PIN can only be changed by contacting the Business Office.

To place a 1+ Call:

Dial the 1+ number as you normally would. You will hear 2 beeps followed by a new dial tone. Enter your 4-digtit PIN. Your call will be completed.

Note:

1+ 800 numbers can be called without using the 4-digit PIN number.
Available on touchtone phones only.

LONG DISTANCE BULK CALL RESTRICTIONS

This blocking feature allows you to control whether or not certain toll calls can be dialed from your phone.

To enable call restrictions:

For 1+ calls press *342
For international calls press *343
For operator and 0+ calls press *344
For 900 calls press *346

To disable call restrictions enter the code below followed by your PIN:

For 1+ calls press *352
For international calls press *353
For operator and 0+ calls press *354
For 900 calls press *356

Note:

Available on touchtone phones only.
To change your PIN please contact WCTA

SELECTIVE CALL ACCEPTANCE

Selective Call Acceptance uses a list function to store up to 12 directory numbers from which you receive calls. An incoming call from a directory number that is not on your list is routed to an announcement stating that the called party does not wish to receive the call.

to use selective call acceptance:

Pick up the handset and listen for the dial tone.
Press *64. On a rotary phone, dial 1164.
Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your acceptance list.
Follow the voice instructions and press or dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To Add The Last Caller To Your Acceptance List:

Press #01#. On a rotary phone, dial 1201.

To Hear The Phone Numbers On Your List:

Press 1. On a rotary phone, dial 1.
After the list is read, voice instructions will follow.

To Add A Number To Your List:

Press #. On a rotary phone, dial 12.
Follow the voice instructions you’ll hear. You can store up to 12 phone numbers on your list.

To Remove A Number From Your List:

Press *. On a rotary phone, dial 11.
Follow the voice instructions to remove any or all of those numbers.

To Hear Instructions Again:

Press 0. On a rotary phone, dial 0.

When Someone Calls:

When your feature is turned ON, you’ll receive calls only from those on your acceptance list.
Callers who are not on your list will simply hear an announcement that you are not accepting calls at this time.

Note:

You may press or dial specific numbers/symbols at any time rather than waiting for the voice instructions.
The list you create here is separate from any other lists you may be using for Distinctive Ringing, Selective Call Forwarding, Selective Call Rejection, and similar features.

SELECTIVE CALL REJECTION

Selective Call Rejection allows you to create a list of up to 12 directory numbers from which you do not want to receive calls. A call made from a directory number on the list will hear an announcement that your number is not accepting calls at this time. All other calls will ring through as normal.

how to use selective call rejection

Pick up the handset and listen for the dial tone.
Press *60. On a rotary phone, dial 1160.
Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your rejection list.
Follow the voice instructions and press or dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To Add The Last Caller To Your Rejection List:

Press #01#. On a rotary phone, dial 1201.

To Hear The Phone Numbers On Your List:

Press 1. On a rotary phone, dial 1.
After the list is read, voice instructions will follow.

To Add A Number To Your List:

Press #. On a rotary phone, dial 12.
Follow the voice instructions you’ll hear. You can store up to 12 phone numbers on your rejection list.

To Remove A Number From Your List:

Press *. On a rotary phone, dial 11.
Follow the voice instructions to remove any or all of those numbers from your rejection list.

To Hear Instructions Again:

Press 0. On a rotary phone, dial 0.

When Someone Calls:

If your feature is turned ON, callers who are on your rejection list will hear an announcement that your number is not accepting calls at this time. All other calls will ring through as usual.

Note:

You will not be notified when or how many calls have been rejected.
You may press or dial specific numbers/symbols at any time rather than waiting for the voice instructions.
The list you create here is separate from any other lists you may be using for Distinctive Ringing, Selective Call Forwarding, Selective Call Rejection, and similar features.

SELECTIVE CALL FORWARDING

Selective Call Forwarding allows you to ensure that selected calls reach you when you are away from home or office. Incoming calls from up to 12 directory numbers can be forwarded to another location. Calls from directory numbers that are not on the list can be picked up at home or office. If you forward your calls to a distant telephone where a long distance charge applies, you will be billed the charges. You must have Call Forwarding on your line.

TO USE SELECTIVE CALL FORWARDING:

Pick up the handset and listen for the dial tone.
Press *63. On a rotary phone, dial 1163.
Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored on your forward list.
Follow the voice instructions and press or dial 3 to turn the feature ON (if it is currently off), or turn the feature OFF (if it is currently on).

To Add The Last Caller To Your Forward List:

Press #01#. On a rotary phone, dial 1201.

To Enter Your “Forward-To:” Number:

The first time you turn on the feature, you’ll be asked to enter the number you’d like your special calls forwarded to. From then on, the system will simply remind you of the current “forward-to” number.
If the current number is correct, press or dial 1.
If you wish to change the current “forward-to” number, press or dial 0 and then follow the voice instructions.

To Hear The Phone Numbers On Your List:

Press 1. On a rotary phone, dial 1.
After the list is read, voice instructions will follow.

To Add A Number To Your List:

Press #. On a rotary phone, dial 12.
Follow the voice instructions you’ll hear. You can store up to 12 phone numbers on your forward list.

To Remove A Number From Your List:

Press *. On a rotary phone, dial 11.
Follow the voice instructions to remove any or all of those numbers from your forward list.

To Hear Instructions Again:

Press 0. On a rotary phone, dial 0.

When Someone Calls:

If your feature is turned ON, and the caller is on your forward list, the call will be re-routed to your “forward-to” number. If the caller is not on your forward list, the call will ring at your home as usual.

Note:

You may press or dial specific numbers/symbols at any time rather than waiting for the voice instructions.
The list you create here is separate from any other lists you may be using for Distinctive Ringing, Selective Call Forwarding, Selective Call Rejection, and similar features.
This feature can work with Call Forward (all calls). Numbers on your selective list will follow you to your Selective Call Forward number. All other calls you receive will be routed to your regular Call Forward number.

SPEED CALLING 30

With Speed Call 30, you can use a two digit code to call 30 numbers of your choice including local and long distance numbers up to 15 digits.

To Enter Or Change Your Speed Calling List:

Lift the handset and listen for the dial tone.
Press *75.
Listen for the dial tone.
Press one of the 30 two-digit speed numbers (20 through 49).
Then dial the number you wish to speed call. (For long distance entries, remember to include the “1” and the area code.)
Press the # button.
Listen for the two beeps which indicate that your number has been entered.

To Use Your Speed Calling Feature:

Lift the handset and listen for the dial tone.
Dial the appropriate two-digit speed number (20 through 49).
Press #.
Your call will now be dialed.

CUSTOM RINGING

Custom Ringing allows you to add a second number to your existing telephone line. Calls to the second number are indicated by a special or distinctive ring.

FIND ME

WCTA’s Find Me service is a dynamic calling service that can be setup to ring multiple telephone numbers at the same time, or in a predetermined order.

Subscribers to the Find Me service can specify up to six (6) telephone numbers to be dialed at the same time or in succession when they receive a call. For example, a call to your home can also be programmed to ring at your office or even on your wireless phone. The person calling you only needs to know one number.

The Find Me service alerts the caller that it is attempting to locate the subscriber by announcing “Attempting to locate (your name). Please stay on the line.” This lets the caller know to stay on the line as the service attempts to locate the subscriber.

For more information contact the WCTA Business Office at 1-800-592-6105.